Cottsway chooses TenantWise

Published: June 2024

Cottsway, a leading housing association in West Oxfordshire, is dedicated to providing quality and affordable homes for their community. Their commitment to exceptional customer service drives them to continually seek innovative solutions to enhance their operations. When Cottsway integrated TenantWise with Civica Cx, they found it to be a transformative tool that significantly improved their services and customer satisfaction.

The implementation and onboarding process with TenantWise was remarkably smooth. Cottsway appreciated the responsiveness and efficiency of the support team during this critical phase, ensuring a seamless transition without any disruptions. This efficiency set a strong foundation for the positive experience that followed.

One of the most notable benefits of TenantWise for Cottsway has been the integration of the customer portal with their existing housing management system, Civica Cx and their payment systems, allpay. This integration was crucial as it allowed customers to self-serve and manage various aspects of their tenancy at their convenience through a user-friendly mobile app. The shift to a self-service model has not only enhanced customer satisfaction but also increased operational efficiency. The statistics from Cottsway demonstrate a significant rise in overall usage compared to their previous portal, highlighting the app’s effectiveness and user appeal.

Support, maintenance and development have been another area where TenantWise has excelled. Cottsway consistently received quick responses and timely solutions from the TenantWise support team, along with continuous service improvement delivering new features. This level of support has been integral to maintaining the system’s effectiveness.

Before selecting TenantWise, Cottsway conducted a comprehensive market review, exploring various solutions. TenantWise stood out due to its included app, combined with its robust functionality and thoughtful design principles. These features made it an attractive and valuable product for Cottsway, offering scalability and adaptability to meet both current and future needs. This foresight ensures that TenantWise will continue to be a crucial component of Cottsway’s digital strategy.

Looking forward, Cottsway plans to expand their digital presence and offerings further. They view TenantWise as a key enabler in achieving this goal, helping them to enhance customer engagement and service delivery. Based on their positive experiences, Cottsway highly recommends TenantWise to other businesses looking for a reliable and effective customer portal.

In summary, Cottsway’s partnership with TenantWise has been highly successful. The seamless integration, user-friendly features, excellent support, and scalability of TenantWise have significantly contributed to Cottsway’s ambition to provide more digital services, positioning them well for future growth and innovation.

Case study provided by Wendy Hardy, Head of Housing, Cottsway Housing Association.